People react to change in different ways especially when introduced by a personality who is convinced about the direction he is headed to. Some oppose change out of fear of the unknown while others who are used to the status quo do so out of worry about losing some benefits they are used to. Also, others respond to that development out of apprehension about the disposition of the change agent especially if he is one who is convinced that what is going on if allowed to continue may not augur well for the establishment. These reactions can and do lead to a chain of activities that can only slow the process of change but not stop it.
This situation may apply to Professor Usman Yusuf who was, on July 2016, appointed by President Muhammadu Buhari, as the Executive Secretary, National Health Insurance Scheme (NHIS). Within one year of his assumption of office, the scheme experienced a whirlwind of transformation in terms of administration and service delivery. A professor of…
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