The Managing Director and Chief Executive Officer of Kano Electricity Distribution Company (KEDCO), Dr Jamilu Isyaku Gwamna (Sardaunan Gombe), says the company has modernised its operations to enhanced customer satisfaction and eliminate complaints in 2019.
Dr Gwamna said this on Wednesday while addressing newsmen in Kano.
The Kano DisCo boss said “the company had re-strategized to meet up with the modern ways of addressing complaints from customers so as to bring KEDCO and unhappy customers together in 2019”
According to him, series of operational changes were made to the company in 2018 and the company has done more internal changes to enhance the already functional customers-related programmes to build on the successes recorded in customer’s satisfaction.
“We have made series of operational changes to the Customer Complaints Unit (CCU) in line with our mandate as a distribution company. We are now poised to bring all our unhappy customers closer to us by ensuring that all…
