Why You May Not Be Reconnected When Your Subscription Is Renewed

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It must have happened a few times, perhaps so many times, leaving you frustrated and red-eyed with rage.
You are heading home, hoping to watch a star match or an episode of your favourite programme, with full assurance of an exciting time having renewed your pay-TV subscription. You get home, switch on the television and you are confronted with a blank screen or an error message that bobs slowly. You wait for it to clear and get the signal. It does not. You sigh, in frustration, and begin to seethe at being cheated by your pay-TV provider after renewing your subscription.
Angrily, you draw your phone from your pocket like a gun from a holster, dial the customer care line, which is sometimes clogged by calls from people in your situation or those with other complaints.
Your frustration doubles. Resignedly, you sink into your seat. But this needs not be so. Reconnection difficulties after subscription renewal are caused by a few factors-all avoidable and easily remediable. The first is a non-active decoder. If a decoder is not active at the time subscription is renewed, following the expiry of the previous one, reconnection will not happen. The widely used technology in pay-TV operates by sending signal from the satellite to a ground station, a one-way communication or downlink (DL). The decoder does not send a feedback to the satellite. This way, the pay-TV provider does not know if or not you are receiving signals. When the decoder is inactive (switched off), the signal sent to it bounces back. If active, reconnection is immediate, except the decoder is faulty.
One way to avoid reconnection difficulty is to renew before an active subscription expires.
Another factor is the smartcard which, if faulty or inappropriately placed, will be unable to receive signals.
It is important to check and know …Read More

Source:: PM Newspaper