US Pledges Improvements in Visa Applicants’ Experience

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b3bad172 us visa US Pledges Improvements in Visa Applicants’ Experience

The United States Consulate General in Lagos has unveiled its newly expanded and renovated consular pavilion that seeks to improve the experience that visa applicants and American citizens in Nigeria.

Speaking during the ribbon-cutting ceremony, United States Consul General, Claire Pierangelo, noted that the renovated consular pavilion would provide a new safe space for visa applicants to socially distance while waiting for their appointment.

She said the Consulate was working hard to reschedule the visa applicants that were affected by the pandemic, adding that the new consular pavilion will go a long way in helping to achieve this goal.

“For most Nigerians and U.S. citizens in Nigeria, their main interaction with the U.S. Consulate is through our consular section. The consular customer experience is something we continuously improve on. This new pavilion is an example of that effort. From the pavilion to the interview, we want our…



Source: Thisday Newspaper