The Federal Airports Authority of Nigeria (FAAN) has commended passengers for making use of its various platforms in laying complaints, giving suggestions and commendations.
According to the General Manager, Customer Service, FAAN, Mrs Ebele Okoye, the platforms which include: questionnaires, front desk, website, social media, telephone calls and the Ease-of-Doing-Business, are said to be very effective in getting feedback from the general public.
In an interview with reporters during a visit to the Little Saints Orphanage, Akowonjo, in Lagos where the agency made donations, Okoye said these platforms were put in place to assist the agency improve and satisfy passengers and airport users…
Source: Nigerian Tribune
