FAAN customer service department unveils service charter to key players


THE Customer Service Department, SERVICOM, at the Federal Airports Authority of Nigeria (FAAN), has successfully unveiled its Service Charter to all stakeholders at Murtala Muhammed International Airport, Lagos.

The General Manager, SERVICOM, Dr Ebele Okoye, said the service charter was FAAN’s commitment to effective and prompt service delivery to its customers.

According to her, the charter enabled stakeholders and other airport users to know the range of services provided by FAAN, standards on which these services would be provided as well states the redress procedures to follow in case such services fail in any of its airports.

She stressed that the authority’s main focus was to…

Source: Nigerian Tribune