Revealed: Why companies are closing down in Nigeria

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Mr Aliyu Ilias, the Executive Director, Save the Consumers Initiative, on Saturday said companies in Nigeria and Africa are closing down due to bad customer services.flag Revealed: Why companies are closing down in Nigeria

He made the assertion in Abuja at a public presentation of a book he authored on”Understanding Customer Experience in Africa”.

According to him, if companies must secure high patronage of goods and services they produce, they must give people good experience that will guarantee high patronage and make for high profit.

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”Manufacturers, producers need to redirect their products and services to offer good customer service experience, if not, companies from outside Nigeria and Africa will come and take the money away.

”They must learn how to give people good experience, good experience will make people to patronise them. Some companies are going out of business because of bad customer experience.

”African’s, Nigerian’s, don’t…



Vanguard Newspaper