…says company committed to improved service delivery
By Adeola Badru
IN line with its commitment to improve customer experience and further promote excellent service delivery, Ibadan Electricity Distribution Company PLC IBEDC, has created thirteen new Customer Care Offices in Ogun state as the first phase of this initiative.
The newly created offices are to ensure easier accessibility and convenience for customers. This will lead to stronger interactions/feedback and facilitate robust/quick responses to customers’ enquiries and complaints.
Speaking at the launch of the offices, the company’s Chief Operating Officer (COO), Engr. John Ayodele noted that the expansion of its Customer Care Offices is a deliberate attempt to bring services closer to the customers.
He said: “As a customer-oriented company, we are constantly developing initiatives and services that deliberately bring us closer to the customers, right where they live or do business.”
Engr. Ayodele explained…
Source: Vanguard Newspaper